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FAQ

What is ResQ On Demand?

ResQ is uk’s first fully automated breakdown assistance platform.

What Help Can i Request?

You can request assistance from a simple vehicle recovery to mechanic’s fitting a part outside your home without you paying to tow your car to a garage, if you run out of fuel you can get fuel delivery, lost your keys then you can request a locksmith. Theres is absolutely no limit to what assistance you can request, no matter how big or small.

Why Would i Choose ResQ Over AA or RAC?

We do not charge you for a monthly or yearly membership in-fact we don’t charge you anything extra then what you only pay for when using ResQ, As we have more agent’s online we aim to assist you a lot faster then the ordinary breakdown companies.

How Do i Know im Getting a Fair Price?

Well this is why you get a few quotes to compare when you need assistance and you only pay the price you see on screen nothing more.

How Do i Know If Help Is On Way?

Once you select a quote on the app a map will load showing live tracking of your agent so no more calling to see where your help is and you can message the agent through the app for any issues or questions you may have regarding your assistance.

How Do i Pay?

Once a job is complete you confirm this through the app and payment will be released to the agent’s account (payment will be pre-authorised in full before our platform dispatches the agent to you)

When and Where Can i Use ResQ?

The ResQ platform is online 24/7 and has national coverage (in the meantime coverage is limited due to us only launching and expanding our network of agent’s)

What If i Cancel A Job After a Agent Gets Dispatched?

Well will cancel the pre-authorised amount and immediately charge your card with a £25 cancellation fee.

I Don’t Know How to Use The App?

No worries we know everyone ain’t familiar with technology so thats why we have a 24 emergency line where we can manually get a agent to assist you and take payment over the phone.

For any more questions please contact out head office on 0800 193 1898